RESPOND is a citizen services platform and 311 solution designed to help local governments
handle and improve service delivery by efficiently managing interactions with citizens.
The solution built with the Microsoft Dynamics CRM platform, provides the ability
to streamline processes and enable citizen services automation and management. RESPOND
also has the ability to establish Service Level Agreements (SLAs), serving as a
base for monitoring quality and measuring the performance of the services given.
It facilitates the management of citizen information, services and resources. It
maintains historical records of all schedules, service requests and tasks performed;
providing a complete view of all mission critical information in a centralized manner.
Benefits of RESPOND
- Improve response time to your citizen complaints and local issues.
- Increase transparency of your government and citizen satisfaction.
- Quickly identify issues and bottlenecks in your jurisdiction.
- Easily connect to your citizens from anywhere.
- Allow constituents to easily access your government services.
- No initial cost and low recurring fees priced to meet your budget.
- Rapidly deployed web based solution hosted securely in the cloud.